Refund policy

Return Policy

We have a 14-day window from delivery to address any issues with your order.

Damaged or Incorrect Items

If your order arrives damaged or contains the wrong item, contact us at info@rituaire.com within 14 days. Please include your order number and a clear photo of the issue.

  • Order Number Required
  • Photo Verification Required
  • Replacement at no cost
Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned once opened:

  • Opened personal care products
  • Supplements and food products
  • Sale items and Gift cards
Cancellations & Address Issues

Orders move to production quickly. Cancellations are only possible before production begins. If an incorrect address is provided, the customer is responsible for reshipment costs.

Refunds

Approved refunds are processed to your original payment method within 10 business days. Banks may take an additional 3–5 business days to post the credit.

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