Refund policy
Return Policy
We have a 14-day window from delivery to address any issues with your order.
If your order arrives damaged or contains the wrong item, contact us at info@rituaire.com within 14 days. Please include your order number and a clear photo of the issue.
- Order Number Required
- Photo Verification Required
- Replacement at no cost
For hygiene and safety reasons, the following cannot be returned once opened:
- Opened personal care products
- Supplements and food products
- Sale items and Gift cards
Orders move to production quickly. Cancellations are only possible before production begins. If an incorrect address is provided, the customer is responsible for reshipment costs.
Approved refunds are processed to your original payment method within 10 business days. Banks may take an additional 3–5 business days to post the credit.